Frequently Asked Questions


 

 

00. When will my order arrive?

Click here for more information.
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01. Can I preorder items for delivery?

Yes. However these will be on items that are specifically indicated as a preorder; this generally applies on new releases.
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02. Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please telephone on (888) 452-4254, and if it has not yet been processed we will change or re-issue a new amended order.
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03. Do you offer gift wrapping options?

We offer Gift Wrap on a small assortment of products. There is a $3.99 flat charge per item you wish to have gift wrapped.  The Gift Wrap charge is non-refundable.
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04. Can I return items to a store?

No you must follow the return instructions on us.akg.com
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05. When do I get my refund once I have returned an item?

Once we have received the item into our warehouse we aim to process a refund onto the original payment card within two weeks.
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06. If I return all the items in my order will I still be charged for delivery?

Ground shipping is free on all orders.  We will refund expedited shipping charges as long as the return request is made within 30 days of original shipment.  Gift Wrap charges are not refundable.
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07. What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
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08. Do I get charged for delivery of each item I order?

Ground Shipping is free on all orders.  Expedited shipping costs are calculated based upon weight and service availability.
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09. Do you deliver overseas?

us.akg.com does not ship internationally
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10. I have a complaint, who should I speak to?

If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives on (888) 452-4254 or complete the form on the Contact Us page.
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11. What do I do if my product breaks down during the guarantee period?

If products are under warranty, your order confirmation email/delivery note is your proof of purchase/receipt and you should contact customer service at (888) 452-4254 to start the warranty replacement process.

12. Do you offer discounts on corporate or bulk orders?

We offer discounts for deliveries to the same address over certain order values. Please telephone on (800) 336-4525 to discuss your requirements.
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