BDS 577BQ/230-B2 - Product support

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The high-performance entertainment hub.
From 3D Blu-ray™ movies to streaming music and photos, home entertainment is evolving. The versatile Harman Kardon® BDS 577 lets you enjoy entertainment from a range of sources and devices – with impressive 5.1-channel audio/video performance. The BDS 577 combines the components of a home theater system in a single, beautifully crafted enclosure. It offers cinema sound, AirPlay music streaming, access to online content and connectivity with Bluetooth® portable devices. It also incorporates a 5.1-channel digital amplifier and a 3D-capable Blu-ray Disc™ player, and features Dolby® TrueHD and DTS-HD™ surround-sound decoding, HDMI® technology with 3D including three inputs and one output, access to online streaming services, EzSet/EQ™ equalization and more.

Unit of sale: Each
Model Number: BDS 577BQ/230-B2

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FAQ

Wake-up function with iPhone 4S and iOS 6 starts at full volume.
If you turn off “Lock Sounds” and “Keyboard Clicks” on your iPhone, this issue will disappear.
The cooling fan on the back panel rotates from the moment I switch the BDS on, and it keeps running after I put the unit into Standby.
Be aware that the BDS X75 and X77 have two power modes. By pressing the power button briefly, the unit goes into sleep mode, and the fan keeps cooling the unit. Holding down the power button for a couple of seconds puts the BDS into standby, and the fan stops.
If I keep the ON/Standby Button pressed down for some seconds, on the remote control or on the BDS itself, it goes into what seems to be a stage between OFF and Standby. This is not mentioned in the owner's manual.
This is correct. You can put the BDS x75 and x77 into Standby Mode by pressing and holding the ON/OFF Button, and this is not mentioned in the owner's manual. This stops the cooling fan, among other things.
I would like to add wireless loudspeakers to my BDS system. Can I use your WEM-1 wireless transmitter for this purpose?
Yes, this is possible. The speaker outputs of the BDS channels that you want to transmit wirelessly must be connected to the two speaker inputs of the WEM-1 transmitter. Furthermore, it is important to add one RCA Phono/Cinch cable between a free input jack on the BDS and one of the low-level inputs of the transmitter. This is done to establish a ground connection, avoiding hum.
I want to listen to stereo music through all five loudspeakers of my BDS system, but I cannot see if it is possible.
This function is not available on the BDS units. So-called five-channel stereo is a feature which is available in Harman Kardon AVR surround receivers, but it has not been included in the BDS platform.
I cannot get the Audio Return Channel to work with my BDS system.
It is important to use the correct HDMI connection on the BDS, marked with ARC. Also, the proper input must be selected with the AUX input selector button, which scrolls between the six AUX inputs. It always selects the AUX input that you used last, so once you have used the AUX ARC input, the BDS unit remembers it until you select another AUX input. Of course you have to have a TV which actually supports ARC.
Sometimes, if I remove the USB stick while playing from it, the BDS freezes.
Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.
In the speaker setup menu, I can select HKTS 60, but my speaker system is HKTS 65. What do I do?
The HKTS 65 is a new version of the HKTS 60, with minor improvements. Please select HKTS 60 in the menu.
How long does the BDS remember preset radio stations?
The memory is based on flash memory, and is not forgotten.
I have problems updating my BDS unit with the latest software version. What can I do?
If you have updated the unit from a USB stick, performed a reset procedure and removed power from the unit completely for at least 10 seconds, and the BDS still does not work, please repeat the update process. You may want to re-download the update file as well. This should solve the issue, and we are sorry for this inconvenience.
How many files does my new BDS -75 or -77 support via DLNA?
The BDS -75 and -77 models support 2000 files and 10 folder levels on DLNA.
I have many files on my DLNA server, but my BDS -75 or -77 only shows 105 files.
The first 105 files are registered right away. If you know that you have more files in the DLNA system, wait for close to a minute, while the BDS -75 / -77 registers the additional files. After a short while, it will begin counting until all files are registered, or until the maximum of 2000 files is reached.
Is tobacco smoke harmful for my sound system?
Yes, very much so! Massive exposure to tobacco smoke leaves a yellow, sticky layer of tar on all surfaces. The most vulnerable components in an audio-visual system are Blu-ray, DVD or CD players. They read discs with laser beams, and the laser pick-up cannot work if a layer of tar builds up on the lens. Similarly, contacts and mechanical potentiometers on amplifiers and other components may become noisy or defective. Please note that the warranty does not cover tobacco-smoke related problems. You must pay for any repair or cleaning of tobacco-smoke caused defects.
I have downloaded the remote app for my BDS, but I still cannot control the BDS with my smartphone. What is wrong?
Please make sure that your BDS is connected by wire to the home network router also used by your smartphone.
Sometimes when I watch HD or 3D material, I can see white specks or "snow" on the screen. What can I do to avoid this?
Try another HDMI cable, and make sure that it is a high-speed version. This solution usually solves the problem, which is caused by insufficient cable bandwith.