BDS 800 - Product support

img BDS 800 Front

This sleek, powerful, modern movie theatre for your home is perhaps the most breathtaking new addition to the Harman Kardon family.

Unit of sale: System
Model Number: BDS 800/230
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FAQ

Are there any stands that fit the speakers that come with the BDS system, if yes, which stands should I get?
To purchase stands for the HKTS satellite speakers, please look for  HTFS3 if you have the BDS 400 or 800 systems.
I have no audio in my speakers when listening to an external source.
Please note that the AUX source supports a variety of input connections. By pressing the AUX button on the remote several times, the input toggles between the different audio inputs. Please press the remote control AUX button repeatedly, until the front display shows the correct input source. This should set the AUX input correctly, and you should have audio back in your speakers, to let you enjoy your Harman Kardon system.
My new Harman Kardon BDS system contained a Sub200, but my owner's manual shows a Sub210. Have I received the wrong product?
Harman Kardon BDS systems can contain an HKTS 200 subwoofer rather than the HKTS 210 subwoofer that is mentioned in the documentation and manual. Both subwoofers have the same performance. The difference in product type number is due to the fact that these subwoofers are built in two different factories. When used in a Harman Kardon BDS system, there is no performance difference.
I would like to add wireless loudspeakers to my BDS system. Can I use your WEM-1 wireless transmitter for this purpose?
Yes, this is possible. The speaker outputs of the BDS channels that you want to transmit wirelessly must be connected to the two speaker inputs of the WEM-1 transmitter. Furthermore, it is important to add one RCA Phono/Cinch cable between a free input jack on the BDS and one of the low-level inputs of the transmitter. This is done to establish a ground connection, avoiding hum.
I cannot get the Audio Return Channel to work with my BDS system.
It is important to use the correct HDMI connection on the BDS, marked with ARC. Also, the proper input must be selected with the AUX input selector button, which scrolls between the six AUX inputs. It always selects the AUX input that you used last, so once you have used the AUX ARC input, the BDS unit remembers it until you select another AUX input. Of course you have to have a TV which actually supports ARC.
I want to listen to stereo music through all five loudspeakers of my BDS system, but I cannot see if it is possible.
This function is not available on the BDS units. So-called five-channel stereo is a feature which is available in Harman Kardon AVR surround receivers, but it has not been included in the BDS platform.
Sometimes, if I remove the USB stick while playing from it, the BDS freezes.
Never remove a USB stick while the BDS is playing files from it. If the system freezes, switch the BDS unit OFF and then ON with the switch on the back panel to reset.